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FAQs

FAQs

.  Where is my order?
If you are a UK customer you will receive your order between 2-5 working day. If you are an International Customer your item will arrive between 1 to 3 weeks depending on the item you have chosen and you location.

.  Will my order be tracked?
Yes, all UK and international orders are tracked.

.  How can I pay?
You can pay using Paypal, Visa, MasterCard, Afterpay

.  How much will the customs fee be?
Each country charges different fees. Your local customs office will be able to tell you this.
Please find this out before you make your purchase.

.  How do I return an item?
Simply fill in the returns form provided. You can have a full refund or exchange (shipping not included outside of the UK - this does not affect your statutory rights)


Have you received my return?
.  If you haven’t heard from us within 7 days. Please email giving your purchase and customer details.

How long will it take to process my return?
Returns should be processed within 7 working days.

I haven’t received my refund?
If you haven’t received your refund within 7 working days, please email us quoting your purchase and customer details.

Can I exchange an item?
.  Unfortunately, we do not do exchanges but you can have a full refund or store credit. Please make sure items still have their tags attached and swimwear with the hygiene protector must not be removed.

I’ve received the wrong item, what should I do?
.  Return the item within 30 days from the order date and we will send you the correct item or a full refund. Items must be unwashed, unworn (tried on is fine) and in the original condition it was sent, and with the packaging and  tags (hygiene stickers if applicable) still attached. Unfortunately we can accept returns on items which show signs of being used.

Can I amend my order?
.  Yes, as long as your item hasn’t already been dispatched.

Can I amend my delivery address?
.  Yes, if you amend it before the item has been dispatched.

Do you have a size guide?
.  Yes, please check in the ‘info box’ or ‘size chart ‘ on the product page.

Where does your fabric come from?
.  Our fabric comes from Italy.

Where are your clothes made?
.  Our clothes are made in the UK.